The gaming capital remains heavily dependent on aging analog equipment that is getting more difficult to maintain and replace, and is increasingly isolating surveillance systems from hotel-wide business operations. Redundancy and reliability are another key factor to move toward IP. Should a camera or recorder fail, the associated gaming tables or slot machines may see their operation compromised.
Skilled cheater can take a casino for $100,000 in a few hours. On the marketing side, integrated surveillance and security can be used to better manage guests and separate the true high rollers from comp hustlers. Faster review and decision making are probably the easiest benefits of digital to grasp. For example, a surveillance employee catches an onscreen glimpse of what appears to be a player capping a bet.
Actually, casinos point to the way security and surveillance can be integrated into a wider range of applications, such as marketing and customer support, yielding not only greater guest and game protection but measurable competitive benefits, including greater guest satisfaction and more productive business processes that encompass hospitality management.
In addition, integration can ensure the transaction is legitimate in real time and catch any employee theft problems. Video also can be used to manage desk staffing at check-in and check-out and provide feedback opportunities.
It is why, casinos, like hotels are migrating to a fully digital IP-based video surveillance system integrated with a security systems.